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The online help desk is open from 7:30 AM to 8:00 PM Monday through Thursday. You can expect a rapid response time to any problems you submit through the help desk on the weekends. The help desk portal is the preferred method of contact but in the rare cases where you find yourself without internet connectivity or have log in issues, you can reach a technician immediately by dialing 605.995.7444.

Google Drive
How to Access Google Drive
MTI Technology Help Desk

If you experience technical difficulties with MyMTI or other technology issues please submit a help desk and support will reach you as soon as possible.

Adobe Acrobat Reader is required to view and print PDF files.
E-Mail Information
Outlook Setup (.pdf, 566K)
E-mail for Android (.pdf, 198K)
E-Mail for iPhone or iPad (.pdf, 112K)
Laptop Information 2017-2018
Accidental Damage Protection (.pdf, 87K)

Information about what is covered under your HP Accidental Damage Protection warranty provided with student laptops.

Help Desk Handout (.pdf, 270K)
HP ProBook 11 EE G2 (.pdf, 500K)
HP EliteBook 840 G4 (.pdf, 499K)
HP ZBook 15 G4 (.pdf, 523K)
Student Laptop Orientation Powerpoint (.pptx, 10526K)
MyMTI Assistance
Clear Cache (.pdf, 69K)
Adobe Acrobat Reader is required to view and print PDF files.

E-Mail Access and Other Services

Alumni web mail access will be maintained after graduation.  Smartphone, Outlook, and Active Sync access will be disabled after graduation.  If the account is inactive for six months the account will be removed from our system.

If files or other information have been uploaded to Google Drive, YouTube, or other MTI cloud based services the files will be deleted.  If you would like to preserve these files, please move them to another location outside of your MTI account.

Microsoft Office
Office Professional 2016 (.exe, 3112K)

Download and install this file to access Microsoft Office Professional 2016.  An MTI account is required to receive office and is licensed for 5 installs.  If you have trouble with this download or installation please submit a help desk ticket.  This will download the entire Microsoft Office Professional 2016 suite and will take time and bandwidth to complete.  When asked to log in please provide your Mitchell Technical Institute e-mail address and password.  Microsoft Office Professional 2016 is available to all students, staff, and faculty free of charge while attending or employed by MTI.  Microsoft Office will deactivate upon graduation for students or discontinued employment for staff or faculty.

Laptop Audio Fix (.exe, 136644K)

This fix is for the 2016 student laptops that are having audio trouble - these models include: 

HP 840 G3

HP ZBook 15 G3

HP ProBook 11

Drafting Lab
Drafting Lab - USB Dock DisplayLink (.exe, 44446K)

Driver software for the drafting lab docking stations. Only necessary if you are in the ADBC program.

Skype for Business
Skype for Business 2016 - Standalone (.exe, 3112K)

The standalone installer for Skype for Business 2016.  This will only install Skype for Business and should only be installed if the personal version of office installed does not include Skype for Business.  MTI includes Skype for Business with the installation available on MyMTI.

Printing Software
Printing Software (.exe, 28724K)

The SafeQ Printing software is required to print at Mitchell Technical Institute.  If you have difficulty installing the printer software please stop by the help desk or submit a help desk ticket.


To print in color follow these steps.


Control Panel > Devices and Printers > Right click SafeQ > Printer Properties > Device Settings > Scroll to the bottom and change Device Type from Automatic to Color > Click OK.


Printing from mobile devices is supported.  To print from a mobile device follow these steps. (Requires that your MTI e-mail address is setup on the device - print jobs are not accepted from non-MTI e-mail addresses)


1.  Attach the document to be printed to your MTI e-mail.

2.  E-mail

3.  An e-mail confirmation will be sent back, confirming the print job has been received.

4.  Use any SafeQ station to receive the print job. 


Printers can be found in all buildings, color printing is available in the Technology Center and in the Campus Center - Student Success Center.

Adobe Acrobat Reader is required to view and print PDF files.