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The online help desk is open from 7:30 AM to 8:00 PM Monday through Thursday. You can expect a rapid response time to any problems you submit through the help desk on the weekends. The help desk portal is the preferred method of contact but in the rare cases where you find yourself without internet connectivity or have log in issues, you can reach a technician immediately by dialing 605.995.7444.

SUBMIT A TICKET
MTI Technology Help Desk

If you experience technical difficulties with MyMTI or other technology issues please submit a help desk and support will reach you as soon as possible.

Adobe Acrobat Reader is required to view and print PDF files.
Account Information

Mitchell Technical Institute syncs your e-mail address and password with Google account services.  To activate your Google account a password change is required.  It may take up to 15 minutes to activate your Google account after the password change.  To change your password please use the guide found in this section.  A password change will affect all other services.

Password Change (.pdf, 340K)
E-Mail Information
E-Mail for Android (.pdf, 361K)
E-Mail for iPhone or iPad (.pdf, 291K)
Laptop Information 2014-2015
HP 215 G1 (.pdf, 359K)
HP EliteBook 840 G1 (.pdf, 250K)
HP ZBook 15 (.pdf, 347K)
Help Desk Information (.pdf, 212K)
Adobe Acrobat Reader is required to view and print PDF files.

E-Mail Access

Alumni web mail access will be maintained after graduation.  Smartphone, Outlook, and Active Sync access will be disabled after graduation.  If the account is inactive for six months the account will be removed from our system.

Microsoft Office
Office Professional Plus 2013 (.exe, 1010K)

Download and install this file to access Microsoft Office 2013 Professional Plus.  An MTI account is required to receive office and is licensed for 5 installs.  If you have trouble with this download or installation please submit a help desk ticket.  This will download the entire Microsoft Office 2013 Professional Plus Suite and will take time and bandwidth to complete.  When asked to log in please provide your Mitchell Technical Institute e-mail address and password.  Microsoft Office 2013 Professional Plus is available to all students, staff, and faculty free of charge while attending or employed by MTI.  Microsoft Office will deactivate upon graduation for students or discontinued employment for staff or faculty.

Printing Software
Printing Software (.exe, 28724K)

The SafeQ Printing software is required to print at Mitchell Technical Institute.  If you have difficulty installing the printer software please stop by the help desk or submit a help desk ticket.

 

Printing from mobile devices is supported.  To print from a mobile device follow these steps. (Requires that your MTI e-mail address is setup on the device - print jobs are not accepted from non-MTI e-mail addresses)

 

1.  Attach the document to be printed to your MTI e-mail.

2.  E-mail print@mitchelltech.edu

3.  An e-mail confirmation will be sent back, confirming the print job has been received.

4.  Use any SafeQ station to receive the print job. 

 

Printers can be found in all buildings, color printing is available in the Technology Center and in the Campus Center instructional services area. 

Polycom RealPresence Desktop
Polycom RealPresence Desktop.exe (.exe, 17610K)
Drafting Lab
Drafting Lab - USB Dock (.exe, 37003K)

Driver software for the drafting lab docking stations. Only necessary if you are in the ADBC program.

Adobe Acrobat Reader is required to view and print PDF files.