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The online help desk is open from 7:30 AM to 8:00 PM Monday through Thursday. You can expect a rapid response time to any problems you submit through the help desk on the weekends. The help desk portal is the preferred method of contact but in the rare cases where you find yourself without internet connectivity or have log in issues, you can reach a technician immediately by dialing 605-995-3065.

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SUBMIT A TICKET

If you experience technical difficulties with MyMTI or other technology issues please submit a help desk and support will reach you as soon as possible.

E-Mail Information
Laptop Information 2018-2019

Information about what is covered under your HP Accidental Damage Protection warranty provided with student laptops.

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Information on the HP Probook 11 x360 EE G1

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Information the HP Elitebook 840 G5

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Information on the HP Zbook 15u G5

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MyMTI Assistance
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E-Mail Access and Other Services

Alumni web mail access will be maintained after graduation.  Smartphone, Outlook, and Active Sync access will be disabled after graduation.  If the account is inactive for six months the account will be removed from our system.

If files or other information have been uploaded to Google Drive, YouTube, or other MTI cloud based services the files will be deleted.  If you would like to preserve these files, please move them to another location outside of your MTI account.

Microsoft Office

Download and install this file to access Microsoft Office Professional 2016.  An MTI account is required to receive office and is licensed for 5 installs.  If you have trouble with this download or installation please submit a help desk ticket.  This will download the entire Microsoft Office Professional 2016 suite and will take time and bandwidth to complete.  When asked to log in please provide your Mitchell Technical Institute e-mail address and password.  Microsoft Office Professional 2016 is available to all students, staff, and faculty free of charge while attending or employed by MTI.  Microsoft Office will deactivate upon graduation for students or discontinued employment for staff or faculty.

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Drivers

This fix is for the 2016 student laptops that are having audio trouble - these models include: 

HP 840 G3

HP ZBook 15 G3

HP ProBook 11

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Drafting Lab

Driver software for the drafting lab docking stations. Only necessary if you are in the ADBC program.

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Skype for Business

The standalone installer for Skype for Business 2016.  This will only install Skype for Business and should only be installed if the personal version of office installed does not include Skype for Business.  MTI includes Skype for Business with the installation available on MyMTI.

(.exe, 3112K)
Printing Software

The SafeQ Printing software is required to print at Mitchell Technical Institute.  If you have difficulty installing the printer software please stop by the help desk or submit a help desk ticket.

 

To print in color follow these steps.

 

Control Panel > Devices and Printers > Right click SafeQ > Printer Properties > Device Settings > Scroll to the bottom and change Device Type from Automatic to Color > Click OK.

 

Printing from mobile devices is supported.  To print from a mobile device follow these steps. (Requires that your MTI e-mail address is setup on the device - print jobs are not accepted from non-MTI e-mail addresses)

 

1.  Attach the document to be printed to your MTI e-mail.

2.  E-mail print@mitchelltech.edu

3.  An e-mail confirmation will be sent back, confirming the print job has been received.

4.  Use any SafeQ station to receive the print job. 

 

Printers can be found in all buildings, color printing is available in the Technology Center and in the Campus Center - Student Success Center.

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