Description
Customer service is a critical element in the success and future of all businesses that compete in today’s economy. It is more challenging than ever to attract and retain customers because more companies are competing for the same customer. This course is a study of issues in the workplace relating to effective customer service and emphasizes three different aspects of customer service: the profession, skills for success, and building and maintaining relationships. Through role play scenarios, collaborative learning activities, and application of concepts to real-world situations, students are introduced to the issues of ethics, problem solving, strategy implementation, empowerment, communications, motivation and leadership necessary for the delivery of exceptional customer service and customer retention.