The online help desk is open from 7:30 AM to 8:00 PM Monday through Thursday. You can expect a rapid response time to any problems you submit through the help desk on the weekends. The help desk portal is the preferred method of contact but in the rare cases where you find yourself without internet connectivity or have log in issues, you can reach a technician immediately by dialing 605-995-3065.

Mitchell Tech Wireless Setup

Instructions for setting up your laptop for Mitchell Tech's wireless network


If you experience technical difficulties with MyTech or other technology issues please submit a help desk and support will reach you as soon as possible.

E-Mail Information

Title Description File Type

Laptop Information 2020-2021

Title Description File Type

Information about what is covered under your HP Accidental Damage Protection warranty provided with student laptops.


General Information about the Help Desk and BYOD system requirements.


Information on the HP ProBook x360 11 EE G5


Information the HP Probook 455 G7


Information on the HP ZBook 15u G6


MyTech Assistance

Title Description File Type

E-Mail Access and Other Services

Alumni web mail access will be maintained after graduation.  Smartphone, Outlook, and Active Sync access will be disabled after graduation.  If the account is inactive for six months the account will be removed from our system.

If files or other information have been uploaded to Google Drive, YouTube, or other MTI cloud based services the files will be deleted.  If you would like to preserve these files, please move them to another location outside of your MTI account.

Microsoft Office

Printing Software

The SafeQ Printing software is required to print at Mitchell Technical Institute.  If you have difficulty installing the printer software please stop by the help desk or submit a help desk ticket.


To print in color follow these steps.


Control Panel > Devices and Printers > Right click SafeQ > Printer Properties > Device Settings > Scroll to the bottom and change Device Type from Automatic to Color > Click OK.


Printing from mobile devices is supported.  To print from a mobile device follow these steps. (Requires that your MTI e-mail address is setup on the device - print jobs are not accepted from non-MTI e-mail addresses)


1.  Attach the document to be printed to your MTI e-mail.

2.  E-mail

3.  An e-mail confirmation will be sent back, confirming the print job has been received.

4.  Use any SafeQ station to receive the print job. 


Printers can be found in all buildings, color printing is available in the Technology Center and in the Campus Center - Student Success Center.

(.exe, 29564K)